cd44c's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the cd44c platform. When you use the cd44c website, open an account, or use any of our services, you are considered to have agreed to the terms of this Policy. We believe that transparency and honesty are the foundation of a lasting, trustworthy relationship. That is why we want to be clear about what information we use and for what purpose.

This Policy may be updated from time to time. If changes are made, we will post a notice on the site. We recommend that you re-read this Policy regularly.

1 What Information We Collect

cd44c may collect personal information from you in various situations. This information may be provided directly by you or collected automatically while you use the platform.

1.1 Information You Provide Directly

The information you give us yourself includes:

• Full name and date of birth
• Email address and mobile number
• Required details related to your bKash, Nagad, or Rocket account
• Documents required for identity verification (if applicable)
• Messages and information provided when contacting us

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and browser type
• Device type, operating system, and screen resolution
• Date and time of access to the platform (Bangladesh Standard Time, UTC+6)
• Which pages were visited and how long the platform was used
• Information obtained through cookies and similar tracking technologies

2 Purpose of Data Collection

cd44c uses your personal information for the following legitimate purposes:

2.1 Account Management

Information is required to create, verify, and manage your account. Without it, we cannot provide you with a safe and reliable service. Confirming your identity is part of ensuring the security of all our users.

2.2 Processing Financial Transactions

Your financial information is used to process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain a record of transactions.

2.3 Platform Improvement and Personalization

By analyzing your preferences and usage patterns, we can create a more relevant gaming experience for you and improve the quality of our services.

2.4 Security and Fraud Prevention

Information is used to detect suspicious activity, keep accounts secure, and ensure the safety of the platform.

2.5 Customer Support

Your account and transaction information is used to help resolve your issues via 24/7 live chat and email.

2.6 Compliance with Legal Obligations

Information may be used or disclosed to comply with applicable laws and regulations and to respond to requests from competent authorities.

3 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience using the site.

3.1 Essential Cookies

These cookies are essential for the core functions of the website. Without them, it is not possible to maintain your login session and security. These types of cookies cannot be disabled.

3.2 Functional Cookies

These cookies help remember your preferences and settings so you do not have to set everything up again each time.

3.3 Analytics Cookies

These cookies are used to analyze website usage and traffic in order to improve the service. They do not identify any individual.

4 Sharing Information with Third Parties

cd44c does not sell your personal information. However, in certain situations we may share your information with third parties:

4.1 Service Provider Partners

Necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and security services. These partners operate under strict confidentiality agreements and may only use the information to provide the specified services.

4.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming — may receive certain required information in order to run their games properly.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, legal requests from competent authorities, or applicable laws.

4.4 Business Transfers

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new managing entity. You will be notified in advance in such cases.

5 Data Security Measures

cd44c has adopted industry-standard technical and organizational measures to protect your personal information.

5.1 SSL Encryption

The latest SSL/TLS encryption technology is used on our website and applications. This ensures that all information transmitted between your device and our servers remains secure.

5.2 Access Controls

Only employees who need your personal information for their work can access it. All access is logged and reviewed regularly.

5.3 Secure Data Storage

Your information is stored on secure servers and verified through regular security audits.

5.4 Response to Security Breaches

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps to minimize the damage.

6 Data Retention Period

We retain your personal information only for as long as it is relevant and necessary.

• All account information is retained for as long as your account is active.
• Financial transaction records are retained for the period required by applicable legal obligations.
• Some information may be retained after an account is closed for legal or regulatory reasons.
• Some information may be kept for an extended period for the purposes of fraud prevention and security.
• Once the specified period has passed, information is securely deleted or anonymized.

7 Your Rights

As a user of cd44c, you have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we can provide you with a copy of your personal information.

7.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained due to legal or regulatory obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for a specific purpose, particularly for marketing-related activities.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email at [email protected]. We will respond to your request as quickly as possible.

8 Privacy of Minors

cd44c is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If it comes to our attention that a minor is using our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please let us know by emailing [email protected].

9 International Data Transfers

As cd44c is an international platform, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that appropriate data protection measures are in place and that your information remains protected in accordance with this Policy.

For data transfers, we follow applicable international standards and contractual safeguards.

10 Changes to the Policy

We may update this Privacy Policy at any time. When changes are made:

• We will post a notice on the website
• For significant changes, you will be informed at your registered email address
• The date on which the new policy takes effect will be clearly stated
• Continued use of the platform after changes are made will be considered acceptance of the new policy

We recommend that you visit this page regularly to stay updated on any changes.

11 Third-Party Websites

The cd44c platform may sometimes contain references to third-party games or services. These third parties have their own privacy policies and their activities are outside our control. We are not responsible for the privacy practices or data protection of third parties, and this Policy applies only to the cd44c platform.

12 Marketing Communications

If you agree to receive promotional messages from us, we may use your email or mobile number to contact you about bonus offers, new games, or special promotions.

You may opt out of such communications at any time. To do so, let us know by emailing [email protected] or by making a request through live chat. We will action your request as quickly as possible.